Case Study 5

Case Study 5: Severn Trent Water – Menopause Workplace Support Initiative

• Initiated: 2022 – Ongoing
• Provider: Severn Trent Water
• Target Group: Employees experiencing menopause, especially in field-based roles; line managers
• Goal: To normalise menopause conversations at work, reduce stigma, and enhance support for affected employees, particularly in operational and field roles, through education, co-created resources, and consistent manager training.
  Key Actions
• Identified gaps through internal surveys, with emphasis on field-based challenges
• Partnered with Henpicked and Menopause in the Workplace for expert-led training
• Launched workshops and employee testimonial sessions at Coventry HQ (2022)
• Rolled out mandatory manager training in 2023 to support workplace adjustments
• Co-developed a menopause support guide with 25 employee volunteers
• Built in continuous feedback and planned for global expansion
  Impact
• Improved dialogue and reduced stigma across departments
• Increased confidence among managers and employees
• Positive employee feedback linked to enhanced retention
• Recognised by Menopause in the Workplace as a best practice model
  Lesson Learned
• Mandatory training ensures consistency across teams
• Flexibility is essential for staff in field roles with limited access to resources
• Regular feedback loops help maintain relevance and responsiveness
  Success Factors
• Strong backing from senior leadership and visible advocacy
• Inclusive culture where menopause is openly discussed
• Co-creation of support resources to reflect diverse roles and experiences
• Robust training infrastructure for sustained delivery
  Sustainability
• Embedded within broader company wellbeing strategy
• Global rollout in progress, ensuring cross-site consistency
• Resources designed for adaptability as workforce needs evolve